Support.
Questions, bugs, or feedback — we read every email. We typically reply within 24 hours.
Help us help you faster.
The more context in your first email, the faster we can ship a fix or get back with an answer. When possible, include:
iOS version and iPhone model
Settings → General → About. Lets us narrow down device-specific issues.
Trip name or invite code
If the issue happened inside a trip, tell us which one so we can look at the right data.
Steps to reproduce
What you tapped, in what order, and what you expected versus what actually happened.
Screenshot
If the bug is visual, a screenshot saves a round of back-and-forth.
Quick answers, before you email.
I forgot my password — how do I reset it?
From the Side Game sign-in screen, tap Forgot password and enter the email address you signed up with. A password reset link will be sent to that inbox. If the email doesn't arrive within a few minutes, check the spam folder. If you no longer have access to the original email, contact support@playsidegamegolf.com from any address and include the name of a trip you've played in so we can verify the account.
How do I join an existing trip?
Ask the trip organizer for the invite code. In Side Game, tap Join trip on the home screen and enter the code. Your handicap and player slot are set by the trip admin from the admin console before the trip starts.
I joined the wrong player slot — how do I switch?
Player slots are managed by the trip admin. Ask the trip organizer to reassign you to the correct slot from the admin console. If the trip has already started and scores have been entered against your slot, email support@playsidegamegolf.com with the trip name and we'll help move the data.
Scores I entered are missing — what do I do?
Side Game is offline-tolerant — scores are stored on the phone first and sync to the trip when you're back in service. Open the round, pull down to refresh, and confirm the scores show. If they're still missing, email support@playsidegamegolf.com with the trip name, the round, and the holes affected. Include a screenshot if you have one.
How do I delete my account?
To delete your Side Game account, send an email to support@playsidegamegolf.com from the email address registered to the account, with the subject line Delete Account. We process account deletion requests within 30 days. Once processed, your profile, trip history, handicap data, and stored payment records are permanently removed.
I was charged but my trip didn't unlock — help?
First, force-close Side Game and reopen it — purchases are tied to your Apple ID and the app typically refreshes the receipt on relaunch. If the trip still shows as locked, email support@playsidegamegolf.com from the same Apple ID email, include the trip name, and attach the App Store receipt. We will reconcile the purchase and unlock the trip.
How do I report a bug?
Email support@playsidegamegolf.com with a short description of what happened, the steps to reproduce it, your iOS version and iPhone model, and a screenshot if the issue is visual. The more detail we have, the faster we can ship a fix in the next update.
Didn't find what you were looking for?
Email us directly — we usually reply the same day.